Job Title: Customer Service Representatives

 We're Hiring: Customer Service Representatives (CSR)

Location: Lahore


Time: Full-Time 


Industry: BPO 

Do you have a passion for helping others and providing exceptional customer experiences? We want YOU to join our team!

Key Responsibilities: 

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints effectively and escalate complex cases to TLs.
• Maintain accurate records of customer interactions in CRM tools.
• Follow call handling scripts and adhere to call quality standards.
• Provide product or service information to customers as per company policies.
• Ensure compliance with data privacy and confidentiality guidelines.
• Collaborate with team members and TLs to improve processes and resolve operational issues. 
• Meet daily, weekly, and monthly KPIs, including Average Handling Time (AHT) and Customer Satisfaction (CSAT).
• Adhere to shift schedules and maintain attendance compliance.

Competencies / Skills:

• Customer-centric attitude
• Active listening and empathy
• Attention to detail and time management
• Adaptability to dynamic operational requirements
• Team collaboration and accountability
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Proficiency in using CRM tools and operational software.
• Ability to handle high-pressure situations with a customer-first mindset.

Qualifications:

• High School Diploma or equivalent
• Bachelor’s degree is a plus.

Experience:

- 1-2 years of customer service experience in a BPO or similar environment (preferred but not mandatory).

What we Offer?

• Competitive Salary
• Job Security
• Health Insurance
• Paid Time Off (Sick Leave, Personal Days)
  
• Paid Parental/ Maternal Leave
• Performance Appraisals (Annual Increments)
• Bonuses & Incentives (Tier)
• Internal Promotion Opportunities (TL, Controller, Supervisor)

Why Choose SSH?

We are more than just a place to work – we're a community that values growth, well-being, and work-life balance.

How to Apply:

To apply send your resume on WhatsApp at (0331-774774)